Inbound call agents
Reception, qualification, booking, order status, and support. The agent answers instantly, handles the whole conversation, and hands off to a person with context when the caller asks or the topic demands it.
Voice AI
Voice agents that sound human
and actually close the loop
Real time voice systems that answer your phones, make outbound calls, understand what the caller means, and finish the task inside your systems before the call ends. Natural turn taking, sub second responses, no robotic script reading.
ElevenLabsWhisperRealtime APITwilio
< 800ms
Typical response latency
100%
Of calls answered, day or night
30+
Languages and accents supported
Why It Matters
Every missed call is a customer deciding to try someone else.
Phones still convert better than any other channel, and they are still the channel most businesses handle worst. Calls come in after hours, during a rush, or while the one person who knows the answer is on lunch. The caller does not wait. They dial the next result.
A voice agent removes that whole failure mode. It picks up on the first ring, every time, in the language the caller prefers. It knows your pricing, your availability, your policies, and your history with that customer, because it is wired into your systems rather than reading from a static script.
The part that matters is what happens after the conversation. Our voice agents book the appointment, create the ticket, update the CRM, take the payment link out, and send the follow up. A pleasant chat that ends with nothing recorded is not automation. It is theatre.
How we keep it honest
- Inbound and outbound calling on your existing numbers
- Interruption handling and natural turn taking, not walkie talkie ping pong
- Live actions during the call, from booking to CRM updates to payments
- Full transcripts, recordings, sentiment, and outcome tags on every call
Capabilities
What we build
From a single reception line to a full outbound calling operation, built on a pipeline we tune for your voice, your data, and your rules.
Outbound campaigns
Follow ups, reminders, renewals, and reactivation calls that run at whatever volume you need, with compliant opt out handling and a warm transfer to your closers when interest is real.
Real time pipelines
Streaming speech to text, fast reasoning, and low latency speech synthesis stitched together so the pause between question and answer feels like a conversation rather than a form submission.
Custom voice and persona
A voice, tone, pace, and script personality that matches your brand, cloned or curated, with pronunciation tuned for your product names, place names, and industry vocabulary.
Systems integration
Calendars, CRM, ticketing, payments, and internal databases wired in so the agent reads live information during the call and writes the outcome the second it ends.
Quality and compliance
Recording consent flows, PII redaction, call scoring, escalation rules, and dashboards that show containment rate, outcome mix, and exactly where conversations break down.
How We Work
From first conversation to production
No six month discovery phase. We move in short cycles and you see working software early.
01
Call flow design
We listen to real recordings from your team, map the conversations that matter, and write the flow, the edge cases, and the escalation rules before touching any tooling.
02
Voice and pipeline build
We select the speech, reasoning, and synthesis stack for your latency and budget targets, tune the voice to your brand, and connect telephony to your existing numbers.
03
Integration and actions
Booking, CRM writes, ticket creation, payment links, and anything else the call needs to accomplish get wired in and tested against real records rather than dummy data.
04
Live testing and tuning
We run structured test calls, then a limited live pilot, scoring every conversation for accuracy, latency, and tone. Prompts and flows are tightened using the transcripts.
05
Launch and optimise
We roll the agent out across your lines, watch the dashboards through the first weeks, and keep refining containment rate and conversion while the calls keep coming.
Tools we build with
ElevenLabsOpenAI RealtimeWhisperDeepgramTwilioLiveKitPythonFastAPIWebRTCPostgreSQLRedisAWS
Let's Talk
Hear it before you buy it. We will build a demo on your own script.
Send us your top five call scenarios and your busiest hours. We will come back with a voice agent you can actually call and a straight answer on the numbers.
We reply within 24 hours with a clear plan, a timeline, and a number.
Use Cases
Where voice agents earn their place
Patterns we have shipped before, so we already know where the traps are.
Clinics and dental practices
Appointment booking, rescheduling, reminders, and insurance questions handled around the clock, written straight into the practice calendar.
Real estate and property
Instant call back on new enquiries, listing questions answered, viewings booked, and qualified buyers routed to the right agent while interest is still hot.
Home services and trades
Every call answered while the crew is on site, jobs quoted from your price rules, and appointments dropped into the dispatch schedule automatically.
Ecommerce and logistics
Order status, delivery windows, returns, and refunds resolved on the phone without a human touching the queue, with escalation for the exceptions.
Sales development
Outbound qualification at volume, with live transfer to a closer the moment a prospect shows real intent and a clean CRM record when they do not.
Multilingual support lines
One agent handling calls in the languages your customers actually speak, without hiring a separate team for each market you serve.
What You Get
Everything handed over, nothing held hostage
You finish the engagement owning the system, the code, and the knowledge to run it without us. That is the point.
- A live voice agent running on your phone numbers with your voice and script
- Telephony, speech, and reasoning pipeline configured for your latency budget
- Integrations for booking, CRM, ticketing, and payments with tested write paths
- Transcripts, recordings, sentiment, and outcome analytics in one dashboard
- Escalation and fallback rules so no caller ever hits a dead end
- Thirty days of tuning after launch based on real call data
FAQ
Voice AI, answered straight
The questions every serious buyer asks us before the first invoice.
Will callers know they are speaking to AI?
They will hear a natural, fluent voice with real turn taking, and most callers stay in the conversation happily. We disclose that it is an assistant wherever your regulations require it, and we always give the caller a clear path to a human.
How fast does it respond?
We target under eight hundred milliseconds from the end of your sentence to the start of the reply, which is roughly what a person on a good line sounds like. Exact numbers depend on the model and telephony route we choose together.
Can it use our existing phone number?
Yes. We port or forward your current numbers, so nothing changes for your customers. The agent can also sit in front of your team and only answer overflow or after hours calls.
What happens when the agent cannot help?
It transfers. We configure warm handoff to the right person or team with a spoken summary and a written transcript, or it takes a message and creates the ticket if nobody is available.
How do you handle recording consent and privacy?
Consent messaging is built into the call flow to match your jurisdiction, sensitive fields are redacted in storage, and recordings follow whatever retention policy you set. We can keep everything inside your own cloud account.
What does it cost to run?
Running cost is driven by minutes, not seats, and usually lands well under the cost of the equivalent staffed hours. We model your expected volume and give you a clear per minute number before you commit.
Keep Exploring
Explore the rest of the stack
Most of our work combines two or three of these. Start where the pain is loudest.
Ready to Start?
Let's build the version of this
that actually ships
Tell us the problem in plain language. We will tell you whether it is worth building, what it takes, and what it costs, before you spend a rupee or a dollar.
We reply within 24 hours with a clear plan, a timeline, and a number.